Questions and Answers

Yes. Our website is secured with an advanced SSL encryption protocol, ensuring that all information transmitted between users and the site is protected. We regularly update our security measures and use advanced tools to safeguard your privacy and data, so you can enjoy a safe shopping experience.

 Yes. We provide a six-month warranty on gold plating from the date of purchase. Please note, the warranty does not cover breakage or torn chains.

  • Self-pickup: Up to 5 business days.

     

  • Home delivery: Up to 10 business days from the date of order.

 You may cancel an order within 24 hours of purchase, except for personalized orders. Custom-made jewellery cannot be cancelled or exchanged.

The best way to preserve your jewellery is to keep it in a sealed bag in a dark place. Especially during summer, high humidity may cause oxidation and colour changes. You can clean the jewellery with materials designed specifically for that purpose.

 We offer several convenient shipping methods:

  • Self-pickup in Tel Aviv – Free of charge, by prior arrangement.

     

  • Home delivery – 35₪, within 10 business days.

     

  • International shipping – Via Eco Post, with tracking number, up to 10 business days, at a cost of 60₪.

 Yes. All our jewellery comes in a gift box and bag.

 You can cancel by phone at +972-52-2686551 or by email at [email protected].

 Our jewellery is made from 925 sterling silver, 14k gold, and micron gold-plated metals (thick, high-quality gold plating).

The most accurate method is with a ring sizer available at jewellery stores. If that’s not possible, you can measure using a string around your finger, measure the diameter of an existing ring, or use various mobile apps. You can also check our Ring Size Guide page for more details.

The brand was founded by Shani Oved, who drew inspiration from a document written in 2018 by Red Swan Company. Shani received the rights to use this message in her jewellery designs.

The meaning is to understand that uncertainty is the only certainty in life. We cannot control what happens around us, only ourselves and our path. The more we accept this, the less suffering and anxiety we experience, while awareness and acceptance grow.

 Yes. You can order jewellery with a personalized design and engraving.

 I believe that jewellery carries energy—whether it’s a piece passed down through generations, one engraved with a message, or one that holds personal meaning for the wearer. Words have power, energy has power, and wearing a visible message can remind someone of their path, even during uncertain times.

A quick glance at the engraved message on the jewellery serves as a reminder to live in the present moment—here and now—with faith that everything happens for the best.

 The meanings associated with materials and colors are based on tradition, customs, and beliefs. These symbolic strengths are not always scientifically explained, but many people believe in them. For example, a red thread is widely known as a protective color.

 Yes. You can add a personal engraving or dedication.

 No. Our jewellery is suitable for both women and men—each can choose what resonates with them.

 Yes. All jewellery is handmade in Israel.

 Yes. All jewellery is gift-wrapped, and we can ship it to any address in Israel or worldwide.

 Yes. You can collect your order in Tel Aviv by prior arrangement.

 Yes. Costs vary depending on the destination.

 Absolutely. You are welcome to call and consult with me directly.

 The central message is “Accepting Uncertainty”. To me, this concept holds a world of meaning—it provides everything a person needs to live fully. It is a message that helps bring healing, fulfilment, love, and personal growth

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